Refund policy

Oriya Nutrition LLC — Refund, Return & Exchange Policy

Effective date: November 7, 2025

Contact: support@oriyanutrition.com

We want you to love Oriya Nutrition CoQ10 120 mg. If you don’t feel it’s right for you, you can request a refund within 90 days of purchase.

Eligibility (please have these ready):

Proof of order (order number, name, email, and purchase date).
Proof of use (e.g., a short note on how/when you took it, plus a quick photo of the opened/used bottle).
A real reason it didn’t work for you (this helps us improve).

How refunds work:

Email support@oriyanutrition.com before sending anything back.
We may ask you to return the product (opened, empty, or unopened) and packaging to a return address we provide.
Unless the return is due to our error, return shipping is the customer’s responsibility.
Once your request is approved (and, if requested, the return is received), refunds are issued to the original payment method. Please allow 3–10 business days for your bank/processor to post the credit.

If your package arrives damaged, defective, or you received the wrong item, we’ll make it right.

Request window: within the first 7 calendar days of purchase.
What we need: order number, photos of the box/product damage/issue, and a brief description.
Cost: If the issue is on us, we’ll replace it at no cost (including shipping).
Exchanges must be initiated by emailing support@oriyanutrition.com.

Gift cards, downloadable resources, and free promotional items can’t be returned or refunded.
Any returns sent without prior approval may be refused.

If tracking shows delivered but you didn’t receive it, contact the carrier first and then email support@oriyanutrition.com with your case/claim number.
For significant delays, we’ll help investigate and provide next steps

Email support@oriyanutrition.com with your order number and request (refund or exchange).
Include proof of order, proof of use (for refunds), photos (for exchanges), and a brief explanation.
We’ll reply with approval and, if needed, a return address/RMA.
Once processed, we’ll refund or ship your replacement promptly.

We reserve the right to deny requests in cases of suspected fraud, policy abuse, or excessive refund/exchange activity.
Shipping fees are non-refundable unless the issue is our error.
This policy applies to purchases made directly through Oriya Nutrition LLC or our official store listings where this policy is posted.

If you have any questions at all, reach out to support@oriyanutrition.com — we’re here to help.